Shopify is UP
All Systems Operational
Common Shopify Issues
What can go wrong when Shopify experiences problems
Checkout Problems
Customers unable to complete purchases, payment processing failures, or cart abandonment issues.
Admin Dashboard Down
Store owners can't access their dashboard, manage products, or view orders.
Payment Gateway Issues
Problems with Shopify Payments, PayPal, or other payment processors during high-traffic periods.
Storefront Unavailable
Customer-facing store is slow or completely inaccessible, leading to lost sales.
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Frequently Asked Questions
Everything you need to know about Shopify outages
Why is Shopify down?
Shopify can experience downtime due to server maintenance, high traffic during sales events (like Black Friday), DDoS attacks, infrastructure issues, or software updates. Shopify typically resolves issues quickly and posts updates on their status page.
How long do Shopify outages usually last?
Most Shopify outages are resolved within minutes to a few hours. Major outages are rare but can take longer. You can check the Shopify status page for real-time updates and estimated resolution times.
Is my Shopify store affected?
If Shopify is showing as down or degraded, your store may be affected. This could impact your storefront, checkout process, admin panel, or API integrations. Check your store directly to confirm.
What happens to orders during a Shopify outage?
During an outage, customers may not be able to complete purchases. Orders in progress might fail, and you may need to contact affected customers once service is restored. Shopify typically doesn't lose order data.
How can I avoid losing sales during Shopify downtime?
Consider building a custom storefront with a platform like Capacity that gives you more control over your infrastructure. With Capacity, you can deploy to reliable cloud hosting with 99.9% uptime and aren't dependent on a single platform.
What should I do when Shopify is down?
First, verify the outage on Shopify's status page. Communicate with your customers via social media or email about the issue. Wait for Shopify to resolve it - they typically restore service quickly. For critical businesses, consider a backup solution.
Can I get notified when Shopify goes down?
Yes, you can subscribe to Shopify's status page for email, SMS, or webhook notifications. Third-party monitoring services can also alert you to downtime on your specific store.
Is there a Shopify alternative that doesn't go down?
While no platform has 100% uptime, building your own e-commerce site with Capacity gives you more control. Capacity deploys to global CDN infrastructure with automatic failover, giving you better reliability than depending on any single platform.